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Assoc Prof Aileen Cater-Steel

Name :	Assoc Prof Aileen Cater-Steel
Position :	Associate Professor (Information Systems) & Associate Dean (Research)
Section :	Faculty of Business and Law School of Information Systems
Office :	L416
Location :	Toowoomba Campus
Phone :	+61 7 4631 1276
Extension :	1276
E-mail :
Qualifications :	BBus UCSQ MIT USQ PhD Griffith

Professional Memberships

Fellow of the Australian Computer Society (ACS)
Member of ACS Professional Standards Board
Toowoomba ACS Chapter Membership Director

Professional Affiliations

Preferred research partner itSMF Australia (IT Service Management Forum)

Research Interests

IT service management, governance of ICT, research supervision, software process improvement, encouraging women in engineering, science & technology, e-learning, green IT.

Recent Research Outcomes

Three most recent :

* my publications are available in USQ's e-prints repository usq.edu.au\eprints

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2012) A proposal and evaluation of a design method in design science research. Electronic Journal of Business Research Methods, 10 (2). pp. 89-100.

Lepmets, Marion and Cater-Steel, Aileen and Gacenga, Francis and Ras, Eric (2012) Extending the IT service quality measurement framework through a systematic literature review. Journal of Service Science Research , 4 (1). pp. 7-47.

Jäntti, Marko and Cater-Steel, Aileen and Shrestha, Anup (2012) Towards an improved IT service desk system and processes: a case study. International Journal on Advances in Systems and Measurements, 5 (3 & 4). pp. 203-215.

Most notable :

Tan, Wui-Gee, Cater-Steel, Aileen & Toleman, Mark 2009, ‘Implementing IT service management: a case study focussing on critical success factors’ in Journal of Computer Information Systems (JCIS) vol. 50, no.1, pp. 1-12.

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark (2011) Measuring the performance of IT service management. Communications of Global Information Technology (COGIT), 3 (2011). pp. 13-24.

Currently Teaching Courses/Programs

CIS3008 Information technology service management
CIS8000 Global information systems strategy

Teaching Experience

Tertiary : 17 years
Other : 5 years

Administrative Responsibilities

Associate Dean (Research) FBL
Chair of FBL Research and Higher Degrees Committee
Member of FBL Board
Member of Dean's Executive Advisory Committee
Program Coordinator Master of Business Research (MBSR) and Doctor of Business Administration (DBAR)
Facilitator of Community of Practice - Research Supervision