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Assoc Prof Aileen Cater-Steel

Name :	Assoc Prof Aileen Cater-Steel
Position :	Associate Professor (Information Systems)
Section :	Faculty of Business School of Information Systems
Office :	T343
Location :	Toowoomba Campus
Phone :	61 7 4631 1276
Extension :	1276
E-mail :
Qualifications :	BBus UCSQ MIT USQ PhD Griffith

Home Page : http://www.usq.edu.au/users/caterst
The views expressed on staff homepages may not reflect the views of the University.

Professional Memberships

Chair of the Toowoomba Chapter of the Australian Computer Society

Professional Affiliations

Preferred research partner itSMF Australia (IT Service Management Forum)

Research Interests

IT service management, governance of ICT, research supervision, software process improvement, encouraging women in engineering, science & technology

Recent Research Outcomes

Three most recent :

Cater-Steel, AP, 2009 (ed.) Information technology governance and service management: frameworks and adaptations. Information Science Reference (IGI Global), Hershey.

Cater-Steel, Aileen and Toleman, Mark (2009) Education for IT service management standards. In: Kelley, George, (ed.) Selected readings on information technology management: contemporary issues. Information Science Reference (IGI Global), Hershey PA, USA, pp. 293-306. ISBN 978-1-60566-092-9

Cater-Steel, Aileen (2009) IT service departments struggle to adopt a service-oriented philosophy. International Journal of Information Systems in the Service Sector, 1 (2). pp. 69-77. ISSN 1935-5688 (Print), 1935-5696 (Online)

Most notable :
Cater-Steel, A. P., Toleman, M. A. & Rout, T. (2006) Process improvement for small firms: an evaluation of the RAPID assessment-based method. Information and Software Technology, 48:5, 323-334.

Currently Teaching Courses/Programs

CIS3008 Information technology service management
CIS5001 Information systems for managers

Teaching Experience

Tertiary : 15 years
Other : 5 years

Administrative Responsibilities

Chair - School of IS Research and Higher Degrees Committee
Member of FoB Research and Higher Degrees Committee
Member of FoB Academic Board
Member of USQ Human Ethics Committee