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| Professional Memberships |
| Chartered Member of the Chartered Institute of Logistics and Transport |
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| Professional Affiliations |
Certified Professional Member of the Australian Human Resources Institute.
Registered Teacher, Queensland College of Teachers |
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| Research Interests |
| Group development in Call Centres; Application of videoconference technology to enhance interaction in an educational environment. |
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| Recent Research Outcomes |
| Three most recent : | ‘Twentieth century management theory in today’s organisations – how relevant is a forty year old model in the contemporary context of a call centre?’ Conference Anthology, Business & Economics Society International Conference July 2006.
‘Tuckman’s theory of group development in a call centre context: does it still work?’ Conference proceedings, 5th Global Conference on Business & Economics, Cambridge University, Cambridge, UK, 6-8 July 2006.
‘Perceptions of working life in call centres’, Journal of Management Practice, Volume 7 (1): January-June 2006, pp. 1-19. |
| Most notable : | | ‘Tuckman’s theory of group development in a call centre context: does it still work?’ Conference proceedings, 5th Global Conference on Business & Economics, Cambridge University, Cambridge, UK, 6-8 July 2006. |
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| Currently Teaching Courses/Programs |
| MGT2201 Administrative Management; MGT1200 Business Communication; MGT3201 Applied Administration. |
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| Teaching Experience |
Tertiary : 7 years
Other : 9 years |
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| Administrative Responsibilities |
| Faculty of Business Learning and Teaching Enhancement Committee and Funding and Development Sub-committee member. |
